What's wrong today
Human centred discovery and design captures hihgly valuable knowledge of diverse and specific needs, and designs solutions to meet those needs. Using generic diagramming tools for this creates flat, static diagrams that don't manage data or integrate well to other diagrams or delivery systems.
This doesn't scale, but the problems do. As teams and solutions get bigger, increasingly more manual effort is needed to collaborate and share data.
Limitations include...
Simple, Static Diagrams
HCD teams create highly valuable artefacts capable of driving the entire citizen value stream.
Unfortunately generic diagramming tools often used simply aren't made to manage a value stream.
Segment-Specific Rework
Addressing the unique needs of segments such as the elderly or disabled, or offering different service tiers like freemium or premium involves time-consuming redesigns.
Manual Updates
Any change to customer journeys or service designs require manual updates across multiple diagrams, duplicating effort and creating potential discrepancies.
Product &
Process Design
Service designs can too high level to identify the digital products and processes and their functionality, creating space for requirement and delivery gaps.
Disconnected Workflows
When multiple design and delivery tools are used, integrating the the workflows across them digitally is simply not possible without bespoke applications.
This leads to fragmentation across capabilities, reducing productivity, missing opportunities and limiting customer focus.
Ad-hoc collaboration cannot be relied on at-scale.
How Prodigise helps...
Prodigise empowers CX teams with design tools that digitally integrate with solution design and delivery capabilities. Our design mesh of diagrams drives the underlying digitised customer value stream to improve delivery collaboration, customer focus, and transparency of delivery.
Capabilities we develop include:
Dynamic, Data-Driven Diagrams
Create interconnected, data-driven journey maps, service and offering designs that automatically notify related diagrams, roadmaps, and backlogs.
Rapid Segmentation
Reuse personas, journeys and design elements to tailor solutions to meet the specific needs of segments like the elderly, disabled, or, tier your offerings.
Offering Designs
Elaborate on backstage and support processes at an implementable level of detail using the offering designer. Identify digital products and processes at the feature and story level.
Seamless Workflow Integration
Seamlessly integrate CX design diagrams with functional designs, roadmaps, and delivery tickets. This gives delivery clarity and tracability, ensuring alignment with customer-centric designs.
Efficient Documentation
Prevent intellectual property from being lost or buried by centralising design documents in a governed, workflow enabled repository.