Public Service Digitisation

Faster and More Inclusive Service Digitisation

Today's Challenge

Governments are embarking on service digitisation to meet the increasingly complex needs of their citizens, aiming to provide inclusive, efficient services that leverage both new and existing systems. This effort demands not only a deep understanding of diverse citizen requirements but also the creation of agile, flexible operations that can scale with the demands of larger solutions.

Success requires viewing this uplift of digital capabilities as it's own transformation that simplifies these complexities. Central to this establishing a "public needs" value stream that digitally manages the end-to-end process and key data (needs, solutions, portfolio, and delivery).

The existing challenges...

Fragmented Capabilities

Integrating key capabilities such as strategy, HCD, solutions, and portfolio, and delivery across many teams or projects is challenging. This can result in delays, and solutions that don't meet needs.

Limited
HCD Tools

HCD teams create highly valuable designs capable of driving multi-year transformations with diverse. If simple diagramming tools are used, silos form. Critically important data is hard to share, integrate, version, iterate, and can't drive delivery and reporting.

Manual
Hand-Offs

Tools that don't manage data result in a heavy dependence on manually bridging the gap from needs to designs to delivery. This risks diluting the core citizen-centric objectives.

Agile
Chaos

As the number of agile teams, projects and tickets increases, their connection to upstream designs becomes a unclear. This can create misalignment and rogue requirements not traced back to needs.

Citizen diversity and the complex solutions required mean governments face higher complex digitisation challenges.

How Prodigise Elevates Government Digital Delivery...

With Prodigise, governments can adopt a digitally-managed citizen value stream, thoughtfully designed to embrace diverse citizen needs and simultaneously ensure optimal flexibility and reusability of solutions..

Capabilities we develop include:

Integrated HCD Tools

Leverage design tools that not only better manage diverse needs, but also integrate with design and delivery systems, and give transparency of delivery progress.

Build Capability Quicker

Build new skills and capability quicker with simplified CX tools and processes. Remove the nuances of hand made diagrams, segment specific design, and collaboration with downstream teams.

Digital Diversity Simplified

Rapidly create design variants for inclusion of customer segments such as elderley, first nations or disabled without duplicating diagram elements shared with other diagrams.

Design Products
and Processes

Refine services designs into digital offerings made up of products and or processes. Add existing products or services as enablers/common solutions using the product portfolio.

Centrally Manage Design Tickets

Take control of design tickets scattered and lost across multiple ticketing systems with a single source of truth for design tickets.

Simplify Large & Complex Solutions

Prodigise acts as the master for epics and stories, integrating them to one or many agile delivery systems, tracking their progress, and simplifying large and complex agile delivery.

Manage Risks & Ideas

Prodigise includes two additional modules for government that supports integrating risks and ideas directly into all diagrams and all stages of of customer centric delivery.